Our solution for product and sales configuration

Merkato

General info

Merkato is an integrated solution designed to capture business rules that allow the generation and distribution of quotes and other product-related documents. This can include production information in addition to marketing literature.
The system is web-based and even the management modules do not require any installed client software. This offers unprecedented flexibility.

We help you sell your products 24/7, anywhere in the world, in any language. That’s our promise!


User Friendly

Merkato is very intuitive and easy to use. The software is packed with smart, user-oriented, features and functions. The inteface is tight and adaptive. This simplified and flexible user interface design ensures implementation times are record-breakingly quick. Making changes to the business rules or layout is no problem at all. Using drag & drop, cut & paste and many other smart functions, including an innovative direct copy & paste from Excel tables, changes and improvements are simply fun to implement.

No versions!

Merkato is available in only one version. The latest!
Improvements that are suggested by our users or specific customers, become available to all users immediately. This means every client always has the latest and feature-rich version on offer.
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500

Configurations per day

200

Orders per day

100000

Business Rules

43

Countries

Really want to see what Merkato can do for your company?

Merkato key features

CPQ

Broadly speaking, in sales configuration we distinguish the following three functions:

  • Configure: Customer and vendor determine the customer's requirements, the system immediately gives feedback about all available possibilities and can even give further advice.
  • Price: Based on the answers received from the customer, all technical and financial results are calculated automatically.
  • Quote: After enough information is available, further steps such as generating and printing custom quotation templates can be actioned

Merkato shows what is possible (and what is not) based on your customer's needs and your business's rules. It can even provide advice and recommendations throughout the configuration process. When the perfect product is configured for a specific customer, Merkato will provide the relevant technical and financial calculations. To sell your customised product, a multitude of documents is often generated. Merkato will provide you with a quote and optional supplementary specification sheets. If required, Merkato can generate additional, customer specific documents such as order confirmations, payment terms, parts lists, delivery instructions or spare parts lists.

Interface

The simple and quiet user-interface of Merkato is very interactive. The structure of the screen depends on various factors such as user credentials, country, language and already made choices.

We do everything to ensure that the seller has the optimal interface that shows exactly what he needs at that moment.

For sellers but also for managers. If desired, the user interface can be enriched with clarifying pictures, graphs or drawings, but the default interface is already neat and pragmatic.

Visualisation

To provide your sales teams or buyers with additional information during configuration you can integrate photos and graphics, both static or dynamically generated and in 2D or 3D! This can even be achieved during the configuration process in realtime.

These visual elements are interactive too. This means that you can influence the configuration process by clicking and dragging on visualisations on screen.

Merkato offers infinite possibilities.

Customer Management

Through a system based on groups, roles and rights, the configurator can be secured in line with your requirements. All elements are customisable, which creates a very dynamic tool that adapts to the user in realtime. This gives you complete control over the options available to different groups of vendors, dealers and agents. Even the location of the person who logs in can affect the behaviour of the configurator.

Merkato provides the option to use more than one system for authorizations/workflows.
Not everyone may be authorised to answer a certain question, or some options may not be available to all sales agents.
A manager may have to provide their agreement on an offer, or a price for custom work that needs to be estimated by an engineering manager.

Management Information

Business leaders require management information so that there is a thorough understanding of everything that is happening within the organisation. Who made the offers, what was the average value, which option is selected most often in a certain region, etc. Merkato provides management with valuable information and insight into the quotation activities within the organisation.

A quotation may consist of multiple products, which in conjunction form a system. This global information only needs to be entered into the system once. All subsystems will automatically update accordingly. Setting up a project structure or a machine line can be done automatically, based on your unique business rules.

Support

Merkato is very easy to use. The software is full of smart, user-focused features and functions. Building models is done in an intuitive way and requires no programming knowledge. The implementation times are surprisingly short.

During the implementation we are at your side with advice and assistance. Of course there is a comprehensive manual available, which is kept up-to-date by the users. In addition, there is telephone support, a helpdesk by mail and a ticket system for improvements and customer wishes.

Maintenance

Versions and statuses are available for templates as well as for configurations, so you can always go back to your former quotations exactly as you have released them in the past. Furthermore, it is easy to build, test and maintain templates while your sales people continue working.

What has been offered when? Merkato makes searching, finding and editing configurations simple .

For the management of configurations and also contracts, Merkato offers a system based on roles, versions and statuses.

Merkato is modular. Additional functionality can be added when required.

Embedded documentation

Supportive information such as data sheets, drawings, references or examples can be integrated into the sales configurator.

This information can then be made available to the users through intelligent, interactive buttons. And all this information is also managed centrally. Everything needed for this specific sale is available with the push of a button.

Online/offline

Merkato is nearly always deployed web-based. Working web-based means you don’t need to install any software on users' or agents'/suppliers' devices. Synchronising data is avoided with web-based applications. Online usage allows anyone access to the latest information, anywhere and anytime. The world never sleeps and borders are a thing of the past. Especially for complex projects, where several parties cooperate on one offer, or when the workflow requires input from several people/departments you simply cannot afford to wait for e-mails or information to synchronise.

For online usage, we work with ‘floating licenses’, which drastically reduces your investments. No wifi? No problem! Ask about our unique capabilities to continue working even in the most remote areas.

If necessary, Merkato can simply be installed on your laptop or computer. However, additional license may be required so get in touch with your requirements.

Connections

The open architecture of Merkato, which uses the most common and globally accepted standards, makes linking with Merkato generally very easy. CRM, ERP, CAD and PDM systems are the most common links in a business process and Merkato can handle nearly all of them!

Multilingual

Merkato can be used in as many languages as you need. The majority of information will be translated automatically, so that it only takes a few minutes to make a foreign language available to a new co-worker.

Some data such as commercial text blocks and option descriptions can not be translated automatically. For this, we offer “translator access”. You simply give your translation agency access to the management environment of the texts so that they can update them on your behalf.

Implementation

Merkato is an easy platform to learn. No programming knowledge is required to set up the system.

A multitude of useful tools makes building and maintaining the system easy. Think of tables that fill themselves, automatic links to products, Copy & Paste from Excel and much more user-oriented wizards. Our business model is not based on selling excessive consultancy days or creating a dependency on us. We help you to build your own knowledge in to the system yourself. Through our years of experience, we know what you are up against and we come up with solutions quickly and efficiently.

Reference: Karhof

“Merkato’s flexibility is what spoke to me. This is why I bought Merkato for our company!” Gert-Jan Karhof

Reference: PostNL

PostNL uses Merkato as backoffice for the direct-mail and directmarketing website www.drukwerkservice.nl.

Reference: Geesink

“All our products in one tool, for all our vendors, in their own langauge, all over the world” Stefan Snoek – GeesinkNorba.

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